Claude G. Sawney, MS, MLS(ASCP), is the quality manager at Sonic Reference Laboratory based in Austin, Texas. He received his BS in clinical laboratory science from Midwestern State University and his MS from Tarleton State University. Claude has Six Sigma certification from the University of Michigan and been involved in many continuous improvement projects throughout his career. He is passionate about laboratory efficiency, continuous improvement, developing meaningful quality benchmarks, establishing Cost of Poor Quality systems, and patient safety advocacy.