Heather Hurley, BS, is executive director of Laboratory Accreditation and Health Systems Strategic Accounts at The Joint Commission. She is responsible for leading business strategies and activities, including the development and implementation of products and services for the Joint Commission’s Laboratory Accreditation Program, Patient Blood Management Certification, and Integrated Care Certification. Heather leads The Joint Commission’s Laboratory Professional Advisory Council and serves as liaison to other associations, collaborative partners, and accrediting and regulatory bodies in the laboratory field. Previously she was the director of sales for the Life Science Reagent Business Unit at Affymetrix, and prior to that, Heather worked as a research technologist in the department of molecular genetics at The Cleveland Clinic.